Shop Worry-Free, Save with Confidence
At Ascentiz, we want you to shop with complete peace of mind. To ensure you always receive the best value, we offer a 7-Day Price Guarantee on all qualifying purchases made directly on ascentizexo.com.
What is the 7-Day Price Guarantee?
If you purchase an eligible product from ascentizexo.com and the list price for the exact same item drops on our official site within 7 days of your purchase date, you can request a price match refund for the difference.
How Does the Price Guarantee Apply?
- Eligibility: The price guarantee applies strictly to orders placed directly on ascentizexo.com. Products purchased from other platforms, retailers or third-party sellers are not eligible.
- Timeframe: The price reduction must occur within 7 calendar days of your original order date.
- Product Match: The price guarantee applies to identical items (same model, specifications, package configuration, and condition).
- Area: The guarantee applies exclusively within the same country/regional storefront. Prices on Ascentiz official stores in other countries/regions are non-comparable due to independent international pricing structures.
- Per-Item Basis: Price matching is calculated per individual product and cannot be applied to combined totals of multi-item orders.
How Refund Calculations Work?
To keep price adjustments fair and transparent, price match refunds are calculated as follows:
Refund Amount = Base Price Paid - Current Displayed Price
Note on Base Price: Base Price Paid = Original Shelf Price at Order Time -Digital Coupons Applied
Policy Exclusions:
- Flash Sales & Limited Coupons: Limited-time flash sales, clearance events, and special promotional coupon drops are excluded from price matching.
- Gifts & Services: Free accessories, promotional gift bundles, and non-physical services (e.g., extended warranties, protection plans) are non-refundable and excluded from price matching.
How to Request a Price Match?
If you notice a price drop within 7 days of your purchase, submit your request in 4 easy steps:
- Gather Proof: Prepare your order number and proof of the price drop (such as a screenshot or a active product link showing the reduced price).
- Contact Support: Email us at service@ascentizexo.com with the subject line "Price Match Request - [Your Order Number]" and include in the email your order number, proof of the price drop, and a brief explanation of your request.
- Verification: Our customer support team will review your submission and verify eligibility.
- Refund Issued: Once approved, your price difference refund will be processed back to your original payment method within 3–5 business days.
General Terms & Conditions
- Price match requests are evaluated and approved at the sole discretion of Ascentiz upon verifying all eligibility criteria.
- Ascentiz reserves the right to decline any request that does not meet the specified policy terms.
- For additional questions regarding this policy, please reach out to our team at service@ascentizexo.com.
