What should I do if my exoskeleton arrives damaged or incomplete?

If you find that your package or the products inside are damaged, or if any items are missing, please take clear photographs and/or videos of the damage.

Please contact us at service@ascentizexo.com within one day of receiving your order. We will assess the situation and arrange for a replacement, repair, or return as needed.

Please retain all original packaging until the issue is resolved, as it may be necessary for the return process.

We appreciate your understanding and patience in this matter.