Product Related FAQs
The Ascentiz exoskeleton is designed for able-bodied individuals looking to enhance their endurance, protect their joints, and improve movement efficiency. It is suitable for various users, including outdoor enthusiasts, active seniors, post-rehabilitation patients, fitness individuals,and industrial workers.
Users should maintain a certain level of standing and balance ability to use the Ascentiz exoskeleton effectively. If you can stand and walk, this device can assist you in walking further and with less effort.
We do not recommend the use of the Ascentiz exoskeleton if you're:
- Under 18 years of age (Minors)
- Pregnant
- Under the influence of alcohol, drugs, or medication that affects balance
- Unable to maintain balance independently
- Experiencing acute pain, dizziness, or restricted movement
The Ascentiz exoskeleton is versatile and can help you engage in a wide range of activities, depending on the modules you select. It provides assistance with leg lifting, reduces fatigue, alleviates joint pressure, and protects your knees.
You can use it for everyday movements and outdoor adventures, such as walking, hiking, trekking, running, jogging, cycling, climbing, lifting, backpacking, and more.
By providing support and assistance, the Ascentiz exoskeleton helps you perform tasks with greater ease and less strain, allowing you to enjoy your activities longer and more comfortably.
If you have further questions or need more information, please don’t hesitate to contact us!
No, the Ascentiz exoskeleton is designed as a mobility-assisting device and is not intended for medical use. For safety reasons, we do not recommend using Ascentiz products as a substitute for medical treatments or assistive devices.
If you have any health conditions or specific mobility concerns, we strongly advise consulting a healthcare professional before using our product to ensure it meets your individual needs.
To ensure an optimal fit, the Ascentiz exoskeleton covers the following size range:
- Height: 5.1' – 6.6' (155 – 200 cm)
- Waist: 25.6" – 57.1" (65 – 145 cm)
- Thigh: 15.7" – 31.5" (40 – 80 cm)
Please refer to these measurements to select your best fit. For guidance on how to take your measurements, please consult our Size Guide.
1. Materials
The Pro uses standard materials, including Carbon Fiber Reinforced Polymer and Aluminium Alloy. The Ultra features enhanced materials: Carbon Fiber and Titanium Alloy, making it more durable than the Pro.
2. Motor
The Ultra version features dual motors with a higher peak boost of 1100 W, compared with the Pro version with 1000 W.
3. Battery & Distance
The Pro comes with 1 battery providing 15.5 miles of assistance. The Ultra version comes standard with two batteries, effectively doubling the assisted range to 31 miles.
4. Core & Open-Source Support
The Ultra is equipped with a more advanced MCU core processor and offers an open-source SDK. This allows developers and third parties to build custom features and expand functionality.
You can also refer to this article for more comparison: Ascentiz Pro vs Ultra: Difference Explained
Hip Kit – Designed for speed and power. It powers your hips, boosts acceleration, and reduces leg strain. Ideal for running, cycling, and hiking.
Knee Kit – Provides stability and joint protection. It reduces fatigue, joint pressure, and wear during long treks, climbs, and heavy-load activities.
You can also refer to this article for more comparison: Ascentiz Hip and Knee Kit Comparison
No. While you can switch between the hip and knee modules for different activities, they cannot be used simultaneously at this time.
Yes, you can replace it with another fully charged battery.
The battery capacity is 75.6Wh. This complies with airline regulations, so the device can be safely carried on planes.
A printed quick-start guide is included in the box. For the full digital manual, additional language options, or the latest updated version, please visit our user manual page.
We understand that trying a product before making a purchase is important for your peace of mind. Currently, we do not offer a trial program for the Ascentiz exoskeleton.
To help ensure the right fit and comfort for you, we encourage you to review our detailed size chart available on the product page.
For additional assistance or to determine if our exoskeleton meets your specific needs, please feel free to reach out to our customer support team at service@ascentizexo.com.
Shipping & Delivery
Ascentiz currently offers shipping to the contiguous United States, Canada, and Mexico. More countries and regions are planned for the future. Please stay tuned.
Note:
- Shipping is currently unavailable to remote islands or territories outside the continental United States, such as Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa.
- International orders may be subject to customs duties, taxes, or import fees based on local regulations. These charges are determined by the destination country's customs authorities, are not included in your order total, and are the responsibility of the customer.
Once your order has been shipped, you will receive a Shipment Notification Email. This email will include your order number, carrier details, and tracking information.
Please make sure that your email address is valid, as we cannot be held responsible for any issues due to invalid or unused email accounts.
The shipping location and delivery timeframe vary by product and are subject to availability. For detailed information, please consult our shipping policy.
Once we confirm your payment, we will process your order and hand it over to our shipping partner within 24 to 48 hours (excluding Saturdays, Sundays, and public holidays). The delivery time will depend on your selected shipping method and delivery address.
Note: For pre-sale items, please refer to the product page for estimated shipping times.
We offer free standard shipping for order value over $99. A $10 shipping fee will be charged at checkout if your order value is below $99.
Unfortunately, we do not support shipping to P.O. Box, or APO/FPO addresses.
If you haven't received your package within the estimated delivery time according to the official tracking information, please contact us at service@ascentizexo.com within 7 days. Unfortunately, we cannot assume responsibility for any packages not reported within this timeframe.
If your tracking information hasn't been updated, indicates a delay, or if you cannot locate your package, please reach out to our customer support team. We will investigate the issue and work diligently to resolve it as quickly as possible.
If you find that your package or the products inside are damaged, or if any items are missing, please take clear photographs and/or videos of the damage.
Please contact us at service@ascentizexo.com within one day of receiving your order. We will assess the situation and arrange for a replacement, repair, or return as needed.
Please retain all original packaging until the issue is resolved, as it may be necessary for the return process.
We appreciate your understanding and patience in this matter.
If you received an item that is not what you ordered, please contact our customer support team immediately and share photos of the incorrect item. We will verify the issue and arrange for a replacement as quickly as possible.
Thank you for your understanding and patience during this process.
Payment & Discounts
No, the displayed price reflects the total amount excluding any applicable sales tax or VAT.
- Non-quality-related returns: If you return a product for personal reasons or dissatisfaction, you will be responsible for the return shipping costs.
- Quality-related returns: If the return is due to a verified defect or damage during shipping, Ascentiz will cover the return shipping fees.
We accept a variety of payment methods for your convenience, including:
- Credit Cards (Visa, MasterCard, American Express, UnionPay)
- PayPal
- Shop Pay
- Google Pay / Apple Pay
- Klarna
Payment options may be changed from time to time.
Unfortunately, we do not allow the use of multiple payment methods for a single order. You can only use one bank card per transaction.
We currently do not support cash-on-delivery payments. However, you do have the option to choose installment payments through Klarna at checkout.
To apply a discount code, simply enter it at checkout. After you've input your code, click on "Apply," and the discount will automatically adjust your order total. Please ensure you click "Apply" before proceeding, as failure to do so will result in the discount not being applied.
Important notes regarding discount codes:
- Enter your coupon code exactly as provided, ensuring there are no spaces before, in the middle, or after. For accuracy, we recommend copying and pasting the code.
- Only one coupon code can be used per order; multiple codes may not be combined.
- Discounts may be subject to specific offer terms, and some items on our website may be excluded from coupon eligibility.
Warranty & Returns
Ascentiz offers a 14-day return policy for purchases made directly on ascentizexo.com. If you’re not completely satisfied with your product, you can request a return within 14 calendar days of receiving it.
Please review our full return and refund policy for detailed eligibility criteria and shipping responsibilities.
- Non-quality-related returns: If you return a product for personal reasons or dissatisfaction, you will be responsible for the return shipping costs.
- Quality-related returns: If the return is due to a verified defect or damage during shipping, Ascentiz will cover the return shipping fees.
Non-defective returns are subject to a service fee of 10% to 30% and return shipping costs. Please refer to refund policy for details.
Refunds are typically processed within 14 business days after we receive and inspect the returned product. You will receive an email notification once your refund has been issued.
Please note that your bank or PayPal may take an additional 7 business days to credit the refund to your original payment method.
Unfortunately, refunds can only be issued to the original payment method used for the purchase. If you need to redirect the funds to a different account, we recommend reaching out to your bank for further assistance.
If you have any more questions or need further assistance, don’t hesitate to reach out to our customer support team. We're here to help!
Ascentiz products purchased through official or authorized channels for personal use come with a limited warranty of 6 to 12 months, subject to local laws and regulations.
Please review our warranty policy for specific details.
Warranty coverage and duration may vary between components, and certain exclusions may apply. To confirm the details, please refer to our warranty policy or the warranty terms in your user manual.
Alternatively, you can contact our customer support team with your order details for assistance in verifying your eligibility.
To request warranty service, please submit a ticket through Ascentiz Help Center. Be sure to include the following information:
- Device serial number
- Original proof of purchase (e.g., order number, invoice, or confirmation email)
- Description of the issue
Our team will evaluate your request and guide you through the next steps according to our warranty policy.
Typically, proof of purchase is necessary for warranty service. If you've lost your receipt, please provide us with your account information, order number, or invoice to help locate your order.
Please reach out to our customer support team, and we will do our best to assist you.
