FAQ | Your Questions Answered by Ascentiz
FAQ
Order Related FAQs
When will the Ascentiz modular exoskeleton be available?
Our product is currently in the pre-launch phase and is expected to go live on Kickstarter on September 25, 2025. You can follow our project here: Ascentiz Kickstarter Campaign
I want to buy both the hip and knee kit, is it possible?
Yes, a combo option including the Exo-Belt + Hip Module + Knee Module will be available for purchase on our Kickstarter campaign.
The final details will be released on the Kickstarter page once the campaign goes live, so please stay tuned.
How long after purchase can I get my exoskeleton?
Shipments are currently estimated to begin in December, following the order sequence. The exact shipping arrangements will be shared with backers on Kickstarter before shipment.
Do you ship worldwide? How much is the shipping cost?
We offer shipment to most countries, including:
- United States, Canada, Australia, New Zealand,
- United Kingdom, EU countries,
- China, Hong Kong SAR, Macau SAR, Taiwan, Singapore, Japan, South Korea, Thailand, Malaysia, Indonesia, Philippines, Vietnam, Brazil
If your country/region is not mentioned above, please contact us to confirm.
The shipping cost ranges from $35 to $65 for the Hip Kit and Knee Kit, dependin on your shipping destination.
I've paid the deposit with an email address different from my Kickstarter account. How can I make sure that I can enjoy the benefits?
It doesn't matter if your Kickstarter and your deposit order are linked to different email addresses.
Please note, on launch day, the payment link will be sent to the email address you used when placing the deposit on our website. Simply click that link to choose your preferred bundle and complete your order.
If you don't receive the email, please feel free to contact us—we'll be happy to assist.
Product Related FAQs
What's the size range of the Ascentiz exoskeleton?
Our current size range covers:
- Height: 5.1' – 6.6' (155 – 200 cm)
- Waist: 25.6" – 57.1" (65 – 145 cm)
- Thigh: 15.7" – 31.5" (40 – 80 cm)
Please take these three factors into consideration to ensure the best fit.
Can I the adjust the power for both legs individually?
Yes, you can enable "Expert Tuning" feature in the Ascentiz app to customize the boost for each leg—left and right—allowing you to fine-tune the support to whatever feels most comfortable for you.
Can I disconnect one leg and use only the other one?
Sure. You can disconnect the one side and use the other side individually if needed.
What is the difference between the Hip Kit and the Knee Kit?
The Hip Kit is designed for speed & power. It powers your hips, boosts your speed, and offsets your legs. It's suitable for running, cycling, and hiking.
The Knee Kit supports your knees for stability and joint protection. It reduces fatigue, joint pressure, and joint wear on long treks, climbs, and heavy-load activities.
You can also refer to this article for more comparison: Ascentiz Hip and Knee Kit Comparison
Can the hip module and kip module be used at the same time to provide combined hip and knee support?
The hip and knee module can be switched for different usage scenarios, however they cannot be used simultaneously at this time.
What's the battery capacity? Can I take it on planes?
The battery is 24V, 77.7Wh, which means it complies with airline regulations and can be taken on planes.
Can ther battery be charged standalone?
The battery can also be charged standalone.
What's special about Ascentiz compared with other exoskeletons?
Compared to other exoskeletons on the market, Ascentiz is bringing something different to the table: a modular exoskeleton designed for real life. It’s modular, personalized, and built with open DIY interfaces so you can truly make it your own.
At the core is the Exo-Belt, your central hub. Before each trip, you can set up Ascentiz for the day’s adventure: Clip on Hip (H) or Knee (K) modules—both delivering industry-leading performance. Attach extra gear to the belt. And in the future, seamlessly expand beyond lower-limb support with additional modules.
