FAQ

Shipments are currently estimated to begin in December, following the order sequence, destinations, and product availability. The exact shipping arrangements will be shared with backers on Kickstarter before shipment.

We offer shipment to most countries, including:

• United States, Canada, Australia, New Zealand,
• United Kingdom, EU countries,
• China, Hong Kong SAR, Macau SAR, Taiwan, Singapore, Japan, South Korea, Thailand, Malaysia, Indonesia, Philippines, Vietnam, Brazil

If your country/region is not mentioned above, please contact us to confirm.

The shipping cost for Kickstarter pledges ranges from $35 to $65 for the Hip Kit and Knee Kit, depending on your shipping destination.

In 14 days after the campaign ends, we'll send out a survey email to confirm your shipping details, product options, colors, and any additional fees. Please keep an eye on your inbox and make sure to complete the survey so we can ship your Ascentiz promptly.

⚠️ For who selected the “Pledge Over Time” option, please note that we're only allowed to collect shipping details after all three installments have been successfully charged, so delivery may be slightly delayed for this reason.

Pledge in full: For backers who have chosen "Pledge in full", you will be charged the full amount of your pledge when the project ends successfully.

Pledge Over Time: For backers who have chosen "Pledge Over Time", your pledge will be split into 3 equal payments, with the first payment taking place when the project ends successfully. The remaining 2 payments will be automatically collected each month until the pledge total is fully paid.

Kickstarter will begin processing your pledge payments over the next 7 days. Please ensure your payment method is valid to avoid cancellation.

• If the charge fails (e.g., expired card), you have a short grace period to fix it.
• Once payment succeeds, Kickstarter deducts platform and payment processing fees.

⚠️ The order amount will be calculated based on the exchange rate on the day of the charge.

⚠️ If you are using a prepaid credit card, please make sure that the card has a value of at least 1 USD (or a similar equivalent in your local currency, e.g., 1 GBP) more than the amount of your pledge. This will help to reduce the chance of any issues collecting your pledge.

If your pledge is declined, please log in to your Kickstarter account and click the "Fix Payment" banner to update or retry your payment. You'll also receive an email every 48 hours with a direct link. For more details, see the Kickstarter Help Guide.

You can also update your payment by logging into your Kickstarter account, going to Payment Methods in Account Settings, and clicking "Add New Card".

Please refer to this Kickstarter Help Guide for more details.

• Refunds will be processed when we collect your shipping info — at the same time we'll ask you to provide your deposit proof (order number or order screenshot).
• Each deposit corresponds to one benefit and one refund eligibility. Refunds will be completed within one month after deposit proof is verified.
• If depositors did not use the secret link and purchased via the public link instead, we will refund the discount difference ($50) and the deposit amount ($20).

Yes, you can still make a "Late Pledge" on Kickstarter, even after the campaign officially ends on Nov 9. In this case, the payment will be taken immediately.

For more details on "Late Pledge", please refer to Kickstarter Help Guide.

As previously described on the deposit page, deposits are only refundable before the Ascentiz Kickstarter campaign ends. Once the campaign concludes, we won't be able to issue the refund for you. We appreciate your understanding.

Update on Nov 11, 2025:

For customers, who had made a deposit, yet failed to finalize the pledge before Nov 9, we are providing the following exclusive solution:

Please make a late pledge at the current price on our Kickstarter Campaign Page.

After successfully making a late pledge, please contact us to provide the following:

1. Your Backer Number
2. Proof of Your Original Deposit Order (screenshot or relevant information for verification)

Once we receive and verify this information, we will immediately process the following for you:

1. Refund a $150 price difference to your original payment method.
2. Add the free battery to your order.

If you encounter any difficulties during this process or require further assistance, please feel free to reply to contact us.

We will send you a survey before shipping to confirm your delivery address. During this process, you can still add any desired add-ons to your order.

Our current size range covers:

• Height: 5.1' – 6.6' (155 – 200 cm)
• Waist: 25.6" – 57.1" (65 – 145 cm)
• Thigh: 15.7" – 31.5" (40 – 80 cm)

Please take these three factors into consideration to ensure the best fit.

One difference between Pro and Ultra is their materials:

Pro version uses standard materials, including Carbon Fiber Reinforced Polymer and Aluminium Alloy.

Ultra version uses enhanced materials, including Toray T700 PAN-Based Carbon Fiber and AMS 4928 Titanium Alloy, making it more lightweight and durable than the Pro version.

Another major difference lies in the MCU core and open source, which might interests the technicians or developers. The Ultra version features better core processor and open-source SDK, allowing users or third parties to leverage the SDK for self-developed features and expansions.

You can also refer to this article for more comparison: Ascentiz Pro vs Ultra: Difference Explained

The Hip Kit is designed for speed & power. It powers your hips, boosts your speed, and offsets your legs. It's suitable for running, cycling, and hiking.

The Knee Kit supports your knees for stability and joint protection. It reduces fatigue, joint pressure, and joint wear on long treks, climbs, and heavy-load activities.

You can also refer to this article for more comparison: Ascentiz Hip and Knee Kit Comparison

Yes, you can enable "Expert Tuning" feature in the Ascentiz app to customize the boost for each leg—left and right—allowing you to fine-tune the support to whatever feels most comfortable for you.

Sure. You can disconnect the one side and use the other side individually if needed.

The hip and knee module can be switched for different usage scenarios, however they cannot be used simultaneously at this time.

The battery is 24V, 77.7Wh, which means it complies with airline regulations and can be taken on planes.

The battery can also be charged standalone.

Compared to other exoskeletons on the market, Ascentiz is bringing something different to the table: a modular exoskeleton designed for real life. It’s modular, personalized, and built with open DIY interfaces so you can truly make it your own.

At the core is the Exo-Belt, your central hub. Before each trip, you can set up Ascentiz for the day’s adventure: Clip on Hip (H) or Knee (K) modules—both delivering industry-leading performance. Attach extra gear to the belt. And in the future, seamlessly expand beyond lower-limb support with additional modules.