One deposit = one discounted reward. If you purchased 1 deposit, you can pledge 1 reward tier and redeem 1 VIP benefit.

If you pledged multiple deposits, please add the corresponding add-ons within one Secret Reward. Contact us at service@ascentizexo.com afterwards, and we’ll refund the difference.

After the campaign ends, we’ll send out a post-campaign survey, where you can confirm your shipping address, product options, and color. You’ll also see that your free VIP gift is already added to your order.

Please note that the price listed is in HKD, which will be the payment currency at Kickstarter checkout.​ The final payment amount will be converted according to the real-time exchange rate of the payment card.

After selecting your rewards, you can choose your desired add-ons and quantities on the next checkout page.​

Customers can adjust pledge amounts or switch to a different reward tier by visiting the project page. Additionally, you'll have the option to add any add-on rewards or give a little extra with bonus support.

For more information, please check out: https://help.kickstarter.com/hc/en-us/articles/115005126814-How-can-I-change-my-pledge-amount-or-reward-selection-

According to Kickstarter’s policy, each backer can only pledge to a project once. This means you may select one reward tier per pledge, and then customize your order with add-ons. Add-ons include both Exoskeleton and accessories, so you can purchase multiple units or extra items within a single pledge.

For any special requests, please feel free to contact us at service@ascentizexo.com and we’ll help to arrange it for you.

Your card will be charged immediately after the project ends.

Kickstarter does not currently support PayPal as a payment or account setup method. To pledge towards a project on Kickstarter, you will need to use a valid debit or credit card.​

To pledge to a project you can use a debit or credit card associated with Visa, Discover, JCB, MasterCard, UnionPay, or American Express. At this time, Discover, UnionPay, and JCB cards are only accepted for US-based projects. Kickstarter does not currently accept Maestro or Visa Electron cards.​

For more payment details, please check Kickstarter Official Guidance:​
https://help.kickstarter.com/hc/en-us/articles/115005066433-What-forms-of-payment-can-I-use-to-make-a-pledge

As part of the platform's regulations, Kickstarter reminds backers of the risk of non-delivery by default, on all campaign pages. We're currently in the process of mass production and are excited to share that we will begin shipping in December 2025. Please be assured that you will receive your Ascentiz Modular Exoskeleton. We have also listed certain risks and precautions under Kickstarter. We produce Ascentiz responsibly and we are very serious about maintaining the standards of our products and services. We will remain transparent with our backers and update production and logistics information regularly. Thank you for your support.

If you decide to cancel your VIP benefits, please contact us at service@ascentizexo.com

Refunds are available until November 5, 2025 (before the campaign ends).