Ascentiz Care is an optional paid protection plan for eligible Ascentiz exoskeleton products. It provides additional protection beyond the standard manufacturer's warranty.

Ascentiz Care is provided by XCotton. All coverage, claims, and contract terms are managed by XCotton. Depending on the plan, coverage may include:

• Shipping Protection: Protection against loss, damage, and other covered events during shipping and delivery.
• Accidental Damage Protection: Coverage for certain accidental damage, such as drops, cracks, liquid spills, and power surges.
• Extended Warranty: Coverage for eligible mechanical or electrical failures after the manufacturer's warranty expires.

Shipping Protection: Add Shipping Protection from the cart drawer when placing your order.

Product Protection: Add Product Protection directly on the Ascentiz product page when purchasing an eligible product.

After purchase, you’ll receive a confirmation email with your plan details.

Both Shipping Protection and Product Protection begin on the shipping date, when your order leaves our warehouse.

For 2-Year and 3-Year Product Protection plans, the first year is covered by the merchant under the manufacturer's warranty. The extended coverage for Year 2 and/or Year 3 is provided by XCotton in partnership with AIG, subject to the applicable service terms.

Coverage and replacement benefits vary by plan. For a complete list of covered components, replacement benefits, exclusions and warranty terms, please refer to the official XCotton Service Terms.

All Ascentiz exoskeleton models currently available on the official website are eligible for Ascentiz Care.

All Ascentiz exoskeleton models currently available for purchase on the official Ascentiz website are eligible for Ascentiz Care, subject to the applicable plan terms.

Shipping Protection Refund Policy:

• Full refund if canceled before your order ships
• Once your order has already shipped, it's already in effect and cannot be canceled.

Product Protection Refund Policy:

• Cancellation within 60 days of purchase:

No claims filed → Full refund (100% of the Plan price)

Claims have been filed → Refund = Plan price minus any claim amount(s) already paid

• Cancellation after 60 days of purchase:

Refund = [(Total coverage days ‒ Days used) / Total coverage days] × Plan price ‒ any claim amount(s) already paid ‒ administrative fee (varies by state law, capped at $50 USD)