Shipping & Delivery

Ascentiz currently offers shipping to the contiguous United States, Canada, Mexico, and the European Union. More countries and regions are planned for the future. Please stay tu...

Once your order has been shipped, you will receive a Shipment Notification Email. This email will include your order number, carrier details, and tracking information. Please m...

The shipping location and delivery timeframe vary by product and are subject to availability. For detailed information, please consult our shipping policy.

Once we confirm your payment, we will process your order and hand it over to our shipping partner within 24 to 48 hours (excluding Saturdays, Sundays, and public holidays). The ...

We offer free standard shipping for order value over $99. A $10 shipping fee will be charged at checkout if your order value is below $99.

Unfortunately, we do not support shipping to P.O. Box, or APO/FPO addresses.

If you haven't received your package within the estimated delivery time according to the official tracking information, please contact us at service@ascentizexo.com within 7 day...

If you find that your package or the products inside are damaged, or if any items are missing, please take clear photographs and/or videos of the damage. Please contact us at s...

If you received an item that is not what you ordered, please contact our customer support team immediately and share photos of the incorrect item. We will verify the issue and a...