Warranty & Returns

Ascentiz offers a 14-day return policy for purchases made directly on ascentizexo.com. If you’re not completely satisfied with your product, you can request a return within 14 c...

Non-quality-related returns: If you return a product for personal reasons or dissatisfaction, you will be responsible for the return shipping costs. Quality-related returns: If...

Non-defective returns are subject to a service fee of 10% to 30% and return shipping costs. Please refer to refund policy for details.

Refunds are typically processed within 14 business days after we receive and inspect the returned product. You will receive an email notification once your refund has been issue...

Unfortunately, refunds can only be issued to the original payment method used for the purchase. If you need to redirect the funds to a different account, we recommend reaching o...

Ascentiz products purchased through official or authorized channels for personal use come with a limited warranty of 6 to 12 months, subject to local laws and regulations. Plea...

Warranty coverage and duration may vary between components, and certain exclusions may apply. To confirm the details, please refer to our warranty policy or the warranty terms i...

To request warranty service, please submit a ticket through Ascentiz Help Center. Be sure to include the following information: Device serial number Original proof of purchase...

Typically, proof of purchase is necessary for warranty service. If you've lost your receipt, please provide us with your account information, order number, or invoice to help lo...